Here's a hypothetical. You go to the grocery store, and when you go to buy the brand of margarine that you prefer, you discover that there isn't any on the shelves. Thus, you decide to ask one of the helpful people working in the dairy department if there is any more out back. But there are two employees nearby! Which do you ask?
A. The guy in the white jacket who is actually putting milk on the shelves.
B. The guy in the generic black shirt who is standing off to one side, using a power screwdriver to mount a new paper towel dispenser to the wall.
If your answer is "B", you just might be a Buffalo Grocery Shopper!
(I very kindly directed her to the other employee, and she was pleased-as-punch. The great secret of customer service is that very often, it doesn't take all that much.)
The personal blog of author Kelly Sedinger, chronicling the adventures of one overalls-clad wanderer.
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