Elen sila lumenn omentielvo!

Thursday, December 09, 2010

Status unchanged

Well, folks, I'm still offline at home. I may have opportunities to get online here and there over the next few days, but it's starting to look like "New ISP shopping" time at Casa Jaquandor. EarthLink told me day before yesterday that a tech would be out "tomorrow" (yesterday, in real time) to check our phone lines. I have no way of knowing if that happened (they said he wouldn't need access to our apartment at all, which is good because The Wife and I both worked yesterday), but when I got home, our DSL modem wasn't even picking up the DSL line. At least before it would pick up the line but not connect to the Internet; now it wasn't picking up the line at all.

So I called yet again, to be greeted by a recorded message that said, "According to our records, your issue has been resolved successfully. Would you still like to speak to a representative?" I said yes, and then proceeded to rip into the poor guy who answered. Oh well. The long-and-short of it is that another tech will be dispatched, yada yada yada. I'm not optimistic. I told the guy, this is EarthLink's last chance, and believe me, it is: if we're not reliably connected to the Internet by the time I get home from work tomorrow, I will cancel my EarthLink subscription and begin looking for a new ISP. The guy assured me that it would be resolved, but at this point, I have less than zero confidence in EarthLink's ability to provide the bare minimum of technical support to a customer who has been giving them forty bucks a month for seven years.

So, I may have new posts up at times over the next indeterminate period. I hope to, anyway. Keep checking back, and thanks for checking in anyway!

(Oh, and for my Buffalo region readers, what's a good ISP in these parts if all I want is Internet -- no phone and no cable teevee?)

3 comments:

popeyemoon said...

I am in Texas,but i use clear wireless,stream videos fine but Google phone is useless.look around wireless is fairly good.

Doug said...

I'm in-between Pittsburgh and West Virginia, we have Verizon for phone & Internet (DSL no FIOS), we can't complain about the Internet service, even with our home's phone line looks to date back to when Thomas Edison was still yelling for his assistant...

Doug said...

Wait a minute, I'm getting my inventive genius's mixed up, I meant Alexander Graham Bell... Feel free to call this commentator an idiot, if you think it might help...