tag:blogger.com,1999:blog-3338557.post115023705234307625..comments2023-08-18T04:37:47.001-04:00Comments on Byzantium's Shores: chronicling the misadventures of an overalls-clad hippie: Thank you, come again!Kelly Sedingerhttp://www.blogger.com/profile/10704114189919711467noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-3338557.post-1150345001473023032006-06-15T00:16:00.000-04:002006-06-15T00:16:00.000-04:00A few years back, my mother tried to quit AOL.The ...A few years back, my mother tried to quit AOL.<BR/>The first person she got on the phone tried to talk her out of it. After 15 exasperating minutes, she was told that she had to be transferred to another operator.<BR/>...who also spent 15 minutes trying to talk her out of it. And then she was told that she'd be transferred to <I>another</I> operator. After 4 people and an hour, she was told that her account was cancelled.<BR/>AOL billed her again the next month.<BR/><BR/>She called again. Four people, an hour on the phone, and a promise that her account would be canceled.<BR/>AOL billed her again the next month.<BR/><BR/>She called AGAIN. Four people, an hour, a promise.<BR/>I suppose you can guess what happened the next time she got her credit card bill.<BR/><BR/>This is when I heard her story. I told her that the only thing that would work would be to dispute the charge on her credit card. And, lo! AOL cut her service immediately.<BR/><BR/>My local free paper had <A HREF="http://hartfordadvocate.com/gbase/News/content?oid=oid:157914" REL="nofollow">a cover article</A> on trying to quit AOL last week. What happened to my mother also happened to the author's wife, so it's not an isolated incident. It's policy.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-3338557.post-1150293507752414382006-06-14T09:58:00.000-04:002006-06-14T09:58:00.000-04:00I can't seem to get to that recording. I suspect i...I can't seem to get to that recording. I suspect it has been taken down. Did you save it locally by any chance?Call me Paulhttps://www.blogger.com/profile/17704646008578216859noreply@blogger.com